Our Approach

As CDS has grown over the years, we have structured our work in a somewhat unique way in the TPA industry. We see the firms in our industry operating across a spectrum from small, locally-owned TPAs to large, national players often owned by outside investors, such as private equity firms. While most of the larger firms organize by function — maintaining separate pooled eligibility, claims processing, pension or financial departments — CDS’ approach has always been to maintain all services within a dedicated client unit.

Dedicated teams are fully educated and able to execute on the specific directions of their unique plans. Further, by combining claims adjudication and customer service into a single role, CDS has achieved superior customer satisfaction rates. Participant and employer service calls are rapidly addressed by professionals well versed in their particular fund and in its unique needs.